Your DOE-loaned iPad or Laptop

iPad Care and Safety

iPads should remain with the student they are assigned to in order to engage in remote learning. If there is a change in the student's residence during remote learning the iPad should remain with the student, and should be used primarily inside the residence to prevent unnecessary damage. 

Families will not be held accountable for accidental damage through normal use, but please exercise caution and common sense to protect your iPad. iPads must be installed in the case provided. You should be using your iPad primarily indoors for schoolwork and it must be secured in the case when you travel with the device.

Damaged iPads are protected by AppleCare. Families should bring the broken or non functioning iPad to their school, and the school will work with the DOE and our vendors to ensure a replacement device is delivered to the school for the family. The broken device will be fixed by AppleCare, and will be redistributed to a student in need of a device. 

Sign into the Learn at Home App

To get ready for the first day of school, make connecting to learning and support much easier for your child (and you, too!), and allow you to get notifications on the iPad:

  1. Find the Learn at Home icon on the main screen on the iPad
  2. Log in using your account (only use the student’s username and password, no need to include @nycstudents to log in)
  3. From the Learn at Home app your child can access TeachHub, Google Classroom and get help.

Enable Your iPad as a Hotspot

All centrally DOE-loaned iPads are now hotspots. This means other devices can connect to your iPad’s internet connection, for remote learning. To enable your hotspot:

  1. Go to Settings.
  2. Find Personal Hotspot and click to take you to the login screen
  3. Select Allow Others to Join.
  4. Devices other students in your house are using for remote learning can be added to that connection.
  5. As a reminder, the hotspot connection is to be used only for remote learning activities. Any unauthorized use is strictly prohibited.

Help with a Broken iPad or Device

The Device or Apps Fixes page has how-tos and guidance for fixing some of the most common iPad or device issues.

If your student's device is broken and cannot be fixed by troubleshooting, please return the device to your child's school. 

Available Apps

See the full list of apps that have been added to the iPads.

You will not be able to access the app store or download any additional apps. If there is an app you need, talk to your teacher or principal. 


Signing In to Apps

  • For all Microsoft apps, you should sign in with your DOE student account.
  • For all Google or G Suite apps, sign in with your DOE student account or the Google address your school may have given you already.
  • You cannot use your personal Apple ID. Your iPad is for educational--not personal--use only.

Using Multiple Accounts in Google Classroom

You can switch between your account and your school-specific G Suite domain account in Google Classroom. Here's how:

  1. Open the Google Classroom app.
  2. Sign in with one of your two accounts.
  3. If you sign in with your account first, you will be prompted to verify your account credentials. Please follow all prompts.
  4. Once you successfully sign into Google Classroom, you will see a colored circle with your first initial in the upper right corner. Click on the circle.
  5. Click Add another account.
  6. Enter account credentials for your second account. 

Technical Support

  • If you need help with the iPad, please visit the SupportHub(Open external link), and browse the questions and answers about DOE-loaned devices.
    • If you don't find the answer to your question in SupportHub, you can fill out a ticket and an agent will contact you.
    • You can also call the DOE Service Desk at 718-935-5100.
  • If the iPad is broken or not functioning, bring the iPad to your school and the school will help you get a replacement, and fix the iPad to give to another student.

iPad Returns

Learn how to return your DOE-loaned iPad if you are leaving a DOE school or program, or if you have graduated high school.